Get Personal and Standout: Tell Your E-Commerce Story
With so much emphasis on the internet today we often lose that personal touch of “small business”. More and more people are looking to online stores to get what they need and many retailers don’t think about ways that they can give their customers a personal touch to set them apart from the billions of other retailers out there. Here are a few ideas that bring back that special something that people seem to be missing from brick and mortar stores.
1. Tell Your Business Story
Consumers want to know who they are buying from so why not share your unique business story? Let people know who you are and what you stand for so they can see that your business is actually real people doing real work. Make sure your information pages have an “About Us” that is well written and includes pictures so people can connect with your store on a personal level, something they can’t get from a big box store.
Learn how here:
2. Send a Personal Thank You
This is a little extra effort that goes a long way. Sending a short and simple “thank you” to customers after an order will not only make them feel important but it will reinforce the idea that they are buying their product from real people dedicated to their business. If you are sending an item from your store you can drop a thank you letter in the box before you ship, or if you are drop shipping you can send a digital thank you with your order confirmation using the comments box on your order page.
Learn how here:
3. Reach Out to Your Customers
Much like you would greet your customer walking into your store, you can use newsletters and special coupon codes to reach out and say hello to your best customers. Keeping your store fresh in your customers minds will keep them coming back for business and maybe even get you referrals. Use tools like Who’s Online, Customers, Coupons, and Newsletter to reach out to your existing customers.
Learn how here:
Who’s Online
Customers
Coupons
Newsletter
